Delivery Information

UK 

FREE standard delivery on orders over £49*

£3.99 standard delivery on orders under £49*

We will aim to deliver your order within 3-5 working days.

  *Free delivery offer excludes personalised products and is subject to your location. Additional delivery charges may apply for specified UK postcodes, as detailed below. £49 does not include the delivery cost.

Other Areas in the UK 

We will aim to deliver your order in 6-10 working days.

Please see below list of charges:

Delivery to all BT Postcodes                                     £12 per order
Delivery to the following postcodes:                  
AB36-38 and AB55-56
FK17-21
IV1-39, IV52-56 and IV63
KA27-28, KW1-17
PA20-49 and PA60-78
PH19-26 and PH30-50
HS1-9
ZE1-3
£12 per order
Delivery to all JE, GY and IM postcodes £15 per order

Delivery to the following postcodes:

TR21-25 and PO30-41

£15 per order

 

Delivery to the postcodes specified above will take a minimum of 6-10 working days. We aim to deliver all other orders within 3-5 working days of receipt of your order (Monday to Friday between 8.00am and 6.00pm UK time, this excludes weekdns and Bank Holidays). Every effort will be made to deliver the goods within this timescale. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible. Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, Northern Ireland and the Channel Isles will take an extra day or two to arrive. Please note these delivery charges are for Products purchased through the Access Points only. Orders to be delivered to the postcodes specified in the above table will not qualify for free delivery.

Personalised products will be despatched within 14 days from the the date your order is accepted by us. When ordering non-personalised product as well as personalised product in the same order these will be delivered separately and the non-personalised product will be delivered in accordance with our standard Terms and Conditions to the time frames stated below.

 

EU Countries

We are now delivering to the below EU countries:

Austria
Belgium
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guernsey
Ireland
Isle of Man
Italy
Jersey
Latvia
Luxemburg
Malta
Netherlands
Poland
Portugal
Spain
Switzerland

 

Our Delivery Costs are as follows:

Order Total Shipping Cost
 €0.00 - €60.00  €30.00
 €60.01 - €180.00  €35.00
 €180.01 and over  €50.00

 

 

 

 

Malaysia

Please note, when you checkout and select Malaysia as delivery address, the basket price will update to reflect VAT being deducted.

We will aim to despatch your order within 5-7 working days. Our delivery costs are as follows:

 

Order Value Delivery Charge
£50 or less            £35
£50.01 - £150 £50
£150.01 - £300 £75
£300 or more Call Customer Services on (+44)01782 743427*

*The team will be able to discuss alternative shipping methods at a competitive price.

Alternatively, you can email the team customerservices@portmeiriongroup.com

Your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

 

Rest of the World

Unfortunately, our delivery service to rest of the world countries is temporarily suspended and we are therefore pausing customer orders. We are are working hard to resume our normal service as soon as possible and will continue to update this section with new information as and when we receive it.

Additional Information

Delivery will be completed when we deliver the Products to the address you gave us. If there is no one at the address given when we attempt to deliver the Products, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the Products, or details of how to arrange an alternative delivery date.

We may deliver orders of Products by instalments each of which shall be deemed to be the subject of a separate Contract and, unless otherwise agreed in writing, no failure by us in any one or more instalments shall entitle you to repudiate any Contract for Products previously delivered or to refuse to accept any undelivered Products (although this does not affect your rights under “Cancelling your order” above and/or any of your statutory rights).